Here's a quick video tutorial on The Swarm Chrome extension, detailing steps and the alternative method of CSV upload.
If you're experiencing issues with our extension, please follow the troubleshooting steps below to identify and resolve the problem.
Do you have multiple windows or tabs opened?
Solution: Close all unnecessary windows or tabs in your Chrome browser. Having multiple instances of the extension running simultaneously can cause conflicts and unexpected behavior.
Did you click on "Go to LinkedIn" button?
Solution: Make sure you click on the extension after installation and click on "Go to LinkedIn". We recommend pinning the extension. Ensure that you're logged into LinkedIn and make sure to keep The Swarm open in the other tab.
Do you have a slow internet connection or are using a VPN?
Solution: Check your internet connection to ensure it is stable. If you are using a VPN, disable it temporarily.
Is fetching connections taking more than 5 minutes?
Solution: Fetching connections should take between 30 seconds and 5 minutes. If it doesn't work, please check the points above and try removing and reinstalling the extension.
Are other Chrome extensions causing incompatibility?
Solution: Disable other Chrome extensions. Start with the ones that are related to LinkedIn, if any. Close and re-open your browser, remove, and reinstall The Swarm extension to see if the issue persists.
Are some of your connections missing?
Solution: It might take a few hours for all connections to come in, please check again the following business day.
If some of your connections are still missing, please contact us at support@theswarm.com or via the chat. Our dedicated team will be happy to assist you in resolving the issue promptly.