If you’re experiencing issues importing your LinkedIn connections using The Swarm Chrome Extension, follow the steps below to resolve the problem.
🔄 Step 1: Try a Manual Sync
Go to LinkedIn and open The Swarm Chrome Extension.
Click on the Settings tab inside the extension.
Press the “RESYNC” button.
Make sure app.theswarm.com is open in another browser tab when clicking “RESYNC”.
Syncing may take a few moments.
Please allow some time for your connections to load.
⚠️ Step 2: If “RESYNC” Doesn’t Work
Ensure that both LinkedIn and app.theswarm.com are open in your browser.
If the button still doesn’t trigger a sync, proceed to reinstall the extension.
🔁 Step 3: Reinstall the Extension
Remove The Swarm extension from your browser.
Reinstall it from the Chrome Web Store.
Log back in to the extension on LinkedIn.
Open both LinkedIn and app.theswarm.com in your browser.
The sync process should begin automatically.
🛠 Step 4: Contact Support
If the issue still isn’t resolved, please contact our support team with as many details as possible, including:
A description of what you’ve tried
Screenshots or a short screen recording (if possible)
Your browser version and OS
We’ll be happy to investigate further and help you get things running smoothly.