Common Causes and Solutions
1. Synchronization Issues
Sync Stopped or Froze
Sometimes the synchronization process can get interrupted or freeze during import.
Solution: Force a resync by:
Opening LinkedIn with The Swarm Chrome Extension enabled
Click on The Swarm extension icon
Go to the "Settings" tab
Click the "Resync" button next to your LinkedIn connections count
2. Sync Still in Progress
Large Connection Lists Take Time If you have a large number of LinkedIn connections, the import process can take several minutes to complete. We first fetch all your connections, then enrich each profile by looking for relationships and calculating Connection Strength scores.
Solution:
Be patient and wait a few minutes for the process to complete
Check back on your connections list after some time
The sync happens in the background, so you can continue using other features
3. Profile Availability Issues
Missing or Private Profiles The most common reason for number discrepancies is that some LinkedIn profiles are no longer available in our database.
This happens when:
Profiles have been removed from LinkedIn
Users have changed their privacy settings to private
LinkedIn accounts are inactive or "dead" accounts
LinkedIn's connection counter includes profiles that are no longer publicly accessible
Note: LinkedIn doesn't always update connection counts immediately when profiles become unavailable, which can create temporary mismatches.
4. Technical Requirements
For the Chrome Extension to work properly:
Keep both The Swarm web app and LinkedIn open during sync
Ensure the Chrome Extension is enabled on LinkedIn pages
Make sure you're logged into both platforms
Automatic Syncing
The Swarm automatically resyncs your LinkedIn connections once a week when the Chrome Extension is active, so your connection list stays up to date.
How to Check Your Import Status
In Chrome Extension:
Open LinkedIn
Click The Swarm extension icon
Go to "Settings" tab
View your LinkedIn connections count and last sync time
In The Swarm Web App:
Go to My Connections
Use the "Import Source" filter
Select "LinkedIn (via extension)" to see your imported connections
Still Having Issues?
If you've tried the steps above and your connection counts still don't match:
Check your LinkedIn connection count - Compare it with what's shown in The Swarm
Try the Resync button in the Chrome Extension settings
Wait a few minutes for the sync to complete if you have many connections
Contact support with your LinkedIn connection count for further investigation
Remember, small discrepancies (usually 1-3% of LinkedIn connections) are normal due to privacy settings and inactive profiles, but significant differences warrant a closer look.