You can reach our support team in three ways.
Chat: while logged in to app.theswarm.com, send us a message through the chat.
Email: write to support@theswarm.com at any time.
Slack: if your team has a shared Slack channel with us, mention @swarm-support in that channel. Our AI assistant answers right away, and our support team takes over in the same thread when needed. You'll find more details in the "Getting support from The Swarm" canvas in your channel.
To help us resolve your request quickly, include what you were trying to do, what happened instead, and any relevant details such as your team ID, profile IDs or LinkedIn URLs, the API endpoint, or a screenshot. If something is urgent, say so at the start of your message.
If you’d like to talk to a person, just ask the assistant or mention someone from our team, and we’ll pick it up in the same thread.
For answers to common questions, browse our Help Center and API documentation.